Privacy Policy

Summary

Lovely Home is a private household hub. Each paying household gets its own hub at {name}.lovely-hub.com. Data you enter there is stored on servers run for that household and is not mixed with other homes. A short overview is on the security page.

This marketing site at lovely-home.co.uk is static — it does not collect analytics or account data. If you email support, we use your message only to respond.

Data stored on your household hub

On a running hub, typical data includes information you enter or generate, such as:

• House guide topics, photos, and setup details you add as the owner
• Hub profile — contacts, bin schedule, pet care notes, and display preferences
• Secrets — Wi‑Fi, lockbox, and similar values you enter, stored on that hub so the guide and QR code can show them
• Session information — device mode (owner vs sitter) and access cookies to keep sitter mode working between visits
• Backup files you export from the hub (saved where you choose)

That data is stored on servers run for your household. Cloudflare encrypts those databases and file stores at rest, and traffic uses HTTPS. We do not operate a central database that mixes house-guide content from different homes. Billing uses your email and hub name in a platform record keyed by site; Stripe holds payment details.

Access and sign-in

Household members and guests sign in through secure access configured for that hub. Sign-in is managed by the household administrator — there is no open public registration.

Owner mode may be protected by a PIN you set on the hub. That PIN is used to unlock owner tools on the device; we do not use it to identify you across services.

Third-party services

These apply only when the household owner enables them:

• Weather providers — Forecast display may request location or postcode information you configure in the hub profile.
• Alexa Virtual Buttons (or similar) — Routine triggers send requests to the integration the owner configured. We do not receive Alexa account passwords.
• Calendar feeds — “My Day” in owner mode may read calendar URLs you provide.
• Secure sign-in — Invited users may authenticate through an identity provider configured for the hub (for example Cloudflare Access).

Those services receive only what is needed for the feature the owner enabled.

Local storage

The hub may cache guide content and preferences in the browser for speed and offline resilience. Display preferences are also synced to the household profile so devices stay consistent.

Reminders on the hub

Bin reminders and similar alerts are derived from schedule data already stored on your hub. They are shown on the hub — we do not send marketing push notifications from our own servers.

Cookies

This marketing site does not use advertising or analytics cookies. What it does use is limited to running the page:

• Security and hosting — Cloudflare may set strictly necessary cookies to deliver the site and block automated abuse.
• Account — if you sign in on the account page, the browser stores a session so you stay signed in.
• This notice — accepting the cookie bar is remembered in local storage so we do not ask again.

Household hubs use access cookies so owner and sitter mode can stay in place between visits. Stripe Checkout and payment pages are Stripe’s, with their own cookies.

Analytics and tracking

We do not sell personal information. This marketing site does not use third-party advertising or cross-site tracking. A household hub is a private installation — it is not used to build advertising profiles.

Children

Lovely Home is not directed at children under 13. We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the hub or this site after changes constitutes acceptance of the updated policy.

Contact

Questions about privacy or this policy: support@lovely-home.co.uk